Repair

All equipment must have a corresponding sales order number attached to verify customer account and ownership

Inspection fee will be on a case-by-case basis

All repairs have a warranty of 30 days after receipt of machine. Warranty includes workmanship of repair and replacement parts for repair

Floors Northwest is not responsible for consumable items if they fail after the 30-day warranty

Warranties must be inspected and determined by the repair technician

If a customer does not have an open account, they must prepay the entire amount of the estimate before work begins and/or parts are ordered

When repair is complete, your account or credit card will be charged the balance due

Customers have a 2-week time period to accept delivery and/or pick up of the equipment after repair. After the 2-week grace period, Floors Northwest will charge a holding fee of $15 per day until the equipment has been received