Return Policy


All returns must be in original packing and in sellable condition

We do not accept returns on the following items:  Stains, Waterbase finishes (November – March), and special-order items

Customers are responsible for any freight in returning product back to manufacturer

Floors Northwest has the discretion to deny a return due to the condition and appearance of the merchandise

All returns may be subject to a restocking fee

Merchandise must be returned within 30 days of purchase

All returns will be credited back to the original method of payment

Any customer making a return must have and account with Floors Northwest

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